Returns & Exchanges
At Hariba Dairy Farm, we strive to ensure the highest quality for our dairy and farm-fresh products; however, if you receive a damaged or incorrect item, we offer a hassle-free return process within 24 hours of delivery. Due to the perishable nature of our goods, we kindly ask that you inspect your order immediately upon arrival.
Initiate Request
Contact our customer support team within 24 hours of receipt via email or phone, providing your order number and the reason for the return.
Provide Proof
Submit clear photographs or a short video of the damaged or incorrect product, including the original packaging and the invoice.
Verification Process
Our quality assurance team will review your claim within 48 hours to verify the issue and approve the return or replacement.
Refund or Replacement
Once approved, we will either dispatch a fresh replacement at no extra cost or initiate a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing